Policies

Keep Calm & Party On
Hey Y'all!
We're a family owned boutique party decor shop specializing in personalized, high quality, and fully assembled party items.
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We're located deep in the Heart of San Antonio, Texas!
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Since 2008, we've been creating exciting invitations, announcements, and party decor for special events.
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We have over 4,000 party items (and growing daily) and over 700 different party themes - Wow!
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We are proud to feature over 45 different types of party products including
invitations, beverage cups, mini popcorn boxes, bottle wraps, banners, favor tags, and much more!
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Shop today or contact us to discuss your next special event. Keep Calm & Party On!
☆MATCHING ITEMS☆
We have over 4,000 party items (and growing daily) and over 700 different party themes - Wow!
Be sure to search our shop under the party theme "name" (Ruby, Frank, Isabel, etc.)
to see all party items available.
Don't see what you're looking for?
Contact us to set up a custom order to have something special made just for you!

Business Hours

We'd love to hear from you!

Clients Only - No soliciting Please

Be sure to let us know:
• Party Theme
• Party/Event Date
• Honoree's Name/Age
• Type of Party or Event
• Your Zip Code

Business Hours

Mon - Fri 10:00am - 4:00pm CST
Closed: Saturday, Sunday, Holidays
We're located in San Antonio, Texas.

Find Us

Instagram: Boogie Bear Invitations
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Facebook: Boogie Bear Invitations
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Pinterest: Boogie Bear Invitations

** Holidays & Closures **

• New Years Eve
• New Years Day
• Martin Luther King Jr. Day
• Valentine's Day
• Presidents Day
• Spring Break - South Texas
• Easter
• Memorial Day
• 4th of July
• Labor Day
• Columbus Day
• Halloween
• Veterans Day
• Thanksgiving
• Day After Thanksgiving
• Christmas Eve
• Christmas Day

Please Note:
We are unable answer any emails or process orders when closed.
Turnaround time begins when we re-open.
Orders placed before closure will not be delayed.
Closure dates subject to change without notice.

Shipping
Shipping rates apply to destinations in the USA.
Contact us for destinations outside the United States

We are unable to ship to addresses NOT associated with your account.
Please make sure your address is correct before purchasing. If you wish to
have an item shipped as a gift, please contact us for a custom order listing.
No orders will be processed on these days and does not count towards turnaround time.
In a hurry? Contact us in advance to see if we can meet your party needs by your deadline.

All orders are filled in the order they are received.
During heavy order volume, all orders will take the maximum number of days to make.
Please place your order as soon as possible to ensure faster delivery.
In a hurry?
Let us know as soon as possible, and we will make every effort to accommodate you.

A delay in providing party information in its entirety will delay the order overall and extend the turnaround time.
Turnaround time begins when ALL required information is received.

Once the package ships, it is in the hands of the Post Office.
We are not responsible and will not give refunds for packages that
are lost/unclaimed/damaged/not delivered/not delivered on time or
left out in the elements causing damage.
Contact us to purchase insurance.

For a positive buying experience, please take the appropriate steps to ensure:
1. Your address is correct at the time of purchase
2. You are able to receive the item(s) you are buying - no restrictions to your address
3. You have sufficient time to receive your order - planning ahead always helps
4. You are able to quickly receive and store your package in a safe dry area away from sun, heat, cold, wet,
or any other factor which can damage your lovely party items.
5. You've considered shipping insurance at an extra cost
6. You are able to stay in contact with us throughout the process, and can provide timely feedback to all requests
7. You've communicated your need-by date, and provided all necessary info to complete your order

We don't anticipate any troubles, just want you to be aware of our policies regarding shipping.

OVERNIGHT AND RUSH DELIVERIES:
Please be available to pick-up your RUSH order on the day the package arrives. Tracking is available for all shipped items.
It is the responsibility of the buyer to track their package, to ensure the delivery date.
We are not responsible and will not give refunds for "Unclaimed" packages or the customer's failure to be available for signature pickup if required.
A note left by the post office, qualifies as a delivery.
You must go to your local post office to retrieve the package.
It is the buyers sole responsibility to pick up the box in a timely manner.
If an "unclaimed" package is mailed back to us, we consider it
a forfeit of product, will not re-ship the box or provide a refund.
By leaving the box "unclaimed" and forcing the post office to return to us, you are
forfeiting your party items and the money paid for them.
We appreciate your understanding.

FOR INTERNATIONAL BUYERS: FREE shipping applies to paperless printable option only.
International shipping for printed items are subject to additional shipping charges.
Contact us for details BEFORE purchasing.

Check out our "Shipping" Section for more helpful information. www.boogiebearinvitations.com/shipping

Refunds
No. refunds - these are handmade and custom items.
Work begins when order is placed.
Contact us if you are unhappy with your purchase,
and hopefully we can work it out.
Additional fees may apply.

Shipping
Once the package ships, it is in the hands of the Post Office.
We are not responsible and will not give refunds for packages
that are lost/unclaimed/damaged/not delivered/not delivered on time.

Insurance is provided by the United States Postal Service.
Insurance is good for the amount of original item(s) purchased,
and if damaged, must be redeemed at your local post office.
Shipping receipt will be provided upon request.

Payment
All payment required in full upfront before any work is to be done.
We accept all payments via PayPal, Visa, MasterCard, & Discover.

All Texas residents must pay Sales Tax.
This tax applies to TX residents and/or for items shipped to a TX address.

No Cancellations.
Your order takes a lot time, valuable product resources, and creative energy.
By submitting an order, your are carving time out in our tight schedule,
time which can not be made up and therefore is non-refundable.
We appreciate your understanding.

We may issue a cancellation on our end due to a non-responsive customer.
In the event of a cancellation due to a non-responsive customer, a $15.00 fee will be deducted from any refund given.
It is the responsibility of the buyer to timely respond to
all emails sent to ensure a positive buying experience.
We understand that things do come up, but you must
contact us promptly to let us know the situation, or risk a cancellation.
We are unable to keep order past the "ship by" date, so we need you to respond ASAP to all emails.

For time sensitive and RUSH party items, you must be able to check and respond
to your emails from the shop within 1-4 hours, depending on the urgency of the items needed.

Price quotes for are only good for the day quoted only.
All orders are filled in the order received, so early ordering ensures faster delivery.

Turnaround Time
Turnaround time is the amount of time it take to make your lovely party items - from order date to shipping date.
All turnaround time is based on business days (M-F).
We are closed Saturday, Sunday, and Holidays
These holidays do not count toward turnaround time.
All turnaround times are based on individual item sales.
For large orders, or orders containing multiple party items, the turnaround time may be extended.

An example: A "Happy 1st Birthday banner" 3-5 full business days (M-F) processing.
Generally party packages (multiple party items) take up to 2 full weeks (up to 14 days) processing.
In a hurry? Contact us and we can see if there's time for your party date.

Rush Service
In a hurry? Need your party items faster than the stated turnaround time?
We may be able to help!
Rush Service is get your party items to you as fast as possible.
Rush does not mean that other customers wait, but is for us to work outside
our normal business hours (evening, weekends, hire extra help) to
finish your party items as fast as possible.
Rush is based on availability and is not automatically guaranteed to be
available for all items at all times - and MUST be approved beforehand.

Rush Service is between 25-100% of your total cost of items,
depending on our availability and how fast you need your items.
Rush prices are set based on the current workload and expenses to fulfill the Custom Order.
In the event of a RUSH order, the customer is responsible for being available for pick-up.
Make sure your you provide a good address, conducive to receiving boxes in a safe location.
A signature may be required for pick-up.

No refunds will be issued for "Unclaimed" packages or
the failure to be available for signature pickup if required.
If an "unclaimed" package is mailed back to us,
we will not re-ship the box or provide any refund.
By leaving the box "unclaimed" and forcing the post office to return to us,
you are forfeiting your party items and the money paid for them.

We can only guarantee the "Ship by" date and shipping method - NOT the arrival date.
We don't anticipate any troubles, but just want you to be aware
of our policy on shipped items. Additional shipping fees may also apply.

Questions? Contact us for a RUSH service upgrade.
Subject to availability.

Products
We have over 4,000 party items (and growing daily) and over 700 different party themes - Wow!
We are adding new/matching items every day!

Assembled in the USA
We use only the highest quality products in all of our party items. All of our products are proudly designed and made by hand in San Antonio, Texas from a growing number of material products manufactured in the United States.
We refuse to compromise on quality so whenever possible, we use material products made in the USA to support local businesses and jobs. We are excited to announce that over 80% of all of our material products are proudly manufactured in the United States!

We Love Color!
We currently have 64 colors of curling ribbon, and 106 colors of tulle - Wow!
We have an amazing (and large) card stock color selection as well.
What can we say? We LOVE color!

Please remember that computer monitors and smart phones display colors differently.
Colors on products you receive may vary slightly from the image you see on your screen.
Contact us for information on receiving a printed proof.

Caution
Use caution and your very best discretion when using any of our products around babies and small children.
Do not let any small child be unattended with any of our products, as items may present a choking hazard. Keep all products away from heat or open flame.
Products are made of paper, and are flammable if exposed to heat or open flame.
Buyer assumes ALL liability and responsibility for product discretion.

All party items are intended for single use only for a single event. It may be possible to use a product for more than one event if special loving care is given, but there should be no expectation of repeated use.
All items should be used for the purpose intended and special care should be used when storing/displaying your party items.
Misuse of any of our products may damage them and render them unusable for your event.
An Example: You purchase a paper party banner, but leave the banner outside exposed to the elements
longer than 6 hours, and your banner paper edges curl under, the banner gets wet, or sun exposure has damaged the banner.
This is just one example of misuse that shortens and compromises the integrity of the party product.

Once your order arrives at your address, quickly bring the package inside and store in
a cool dry place away from sun, rain, open flame, extreme heat/cold,
or any factor that can damage party items.
We are not liable for items improperly used or stored.

Proofs
Low resolution draft proofs available for invitations and announcements. 2 draft proofs are included with changes permitted.
Any additional changes with another proof request will incur a $6.00 fee for an additional round of 2 proofs.
When you receive your proof, please review it carefully for errors.
Please remember that there is only so much room for text on an invitation or announcement.
Any additional text requested that is not part of the original
invitation/announcement design (such as adding a paragraph to the back of an invitation)
is considered custom, and additional charges will apply.

Please note: It's imperative that you are available for email correspondence during the proofing process,
as we are unable to keep orders "open" past the "ship by" date (found on your order receipt).

We are not responsible for orders with incorrect information or typos due to customer error.
Additionally, we are not responsible for orders with typos that were viewed and approved
by the customer during proofing - this includes spelling and punctuation.
Request all changes at one time to preserve your allowed proofs. Once the proof has been approved, it considered FINAL.
Please contact us if you have approved a final proof, and need another change. Additional charges will apply.

Correspondence
All correspondence is best kept through our email.
In order to stay on top of the large number of orders that come in every single day,
we need all correspondence in one protected paper trail.
No phone correspondence available at this time.

Language
All items sold are in the English language only.

Contact us to see if we can make a party item in another language.
Restrictions, exclusions, and extra cost will apply.

Paperless Printable Option
We offer paperless printable items for select invitations and announcements ONLY.
All other party items in our party shop come fully printed and assembled for your special day.

Paperless printable items do not include envelopes. Please note: The paperless printable option comes with
the front side of the invitation/announcement only.
We are prohibited by law from providing the back in "printable" form, as the graphics can be easily "extracted" (stolen).
For a double sided product, please purchase the "printed" option in the drop-down menu.

If you plan on purchasing a paperless printable to have it printed by a third party (including yourself), you are
solely responsible for making sure that the format (JPEG or PDF) and sizing meets your third party requirements.
If you need any bleed/trim marks, sizing, color change, or any other printing changes,
this is a premium service and additional charges will apply.
The paperless printable option is a service offered for those who are familiar with
the formats offered, and can open, support, and print these formats.
Ask your third party service if they can accept our sizing and file types prior to purchasing.

We require the party information to be provided within 3 business days of placing your order,
AND timely email responses for the proofing process.
If you need more time, it's no trouble at all, but we need to receive at least
one correspondence from you letting us know the situation within 2 business days.
If we have not heard from you at all (and no party information was provided at checkout)
we will refund the purchase price minus a $15.00 non-refundable administrative fee.
If the administrative fee of $10.00 exceeds the original purchase price, then no refund will be given.
If you've provided the party information at checkout, but then not responded to our email proof conversation
via email within 2 business days (M-F), we will send another email attempting to make contact.
If we still have not received any response within 24 hours of that email, then we will send your
final image to you - "as is" JPEG file with no watermark - which will complete your order with us.
We are unable to keep orders open past the "Ship-by" date (found on your order receipt).

PDF FILES:
If you select PDF as your final format, you must open and print the document using Adobe Acrobat Reader (free version) or Adobe Acrobat Pro ONLY.
Your PDF document is not permitted to open with Photoshop, Illustrator, or any other program that supports editing capabilities.
Your PDF file will be flattened and no layers or editing is permitted.
We do not provide any technical support for opening or printing the document.
The buyer is solely responsible for making sure they have the proper program (free version available online)
for opening and printing any PDF file purchased from Boogie Bear Invitations,
as well as the knowledge for printing a PDF file.
No modifications permitted with the PDF file.
It's open and print only.
Please Note:
We do NOT sell blank or un-personalized "Paperless Printable" items.
If you wish to have a generic statement, such as "Thank You" (with no other text)
then you must purchase the printed version.

Boogie Bear Invitations offers printing services, and is NOT responsible for second and third party printing
problems with alignment, spacing, color, format, computer program support, or
any other issues regarding printing from second and third parties.
Troubleshoot margin and color problems on your computer and printer.

More Important Paperless Printable Information: www.boogiebearinvitations.com/paperless-printable-diy-image

Custom Orders
Need something special? We love custom orders! Please send us an email with your vision, products desired, along with your party date to see if we can meet your needs by your deadline.

All Custom Order details must be decided upon prior to us setting up your Custom Order.
Space is extremely limited on Custom Orders.
We pride ourselves on "Quality over Quantity" and so we are unable to accept all requests.

In the event of an accepted Custom Order request, we'll provide a special link to buy.
Once we've provided the link to buy, it will be good for 24 hours from the date set up.
This ensures that we are able to complete your order.
If you have missed your 24 hour window,
contact us to see if we are able to complete your custom order by your deadline.

Price quotes are only good for the day quoted only, unless otherwise stated, which ensures availability and shipping date.

All payment is required upfront before any work is to be done.
Due to the nature of our handmade custom items, there are no refunds.

Please note, that in the event of a Custom Order:
You are asking us to make something special and unique, just for you.
We will do our best to listen to your vision, and provide timely feedback throughout
the process, as well as provide detailed information on what is expected, both options and limitations.
That being said - there is a small, teeny, tiny chance that you may not fall in love with our final product.
Please note that that you are paying for our time and we will work very hard
to get you what you're looking for, but alas, not all can be pleased.
No refunds on Custom Orders due to the nature of the product.
If you are at all uneasy about the process, or just very nervous
about the outcome, we encourage you to trust your instinct.

Please note, that in the event of a Custom Order:
• We are creating something new, that not currently available in our shop.
This may include new colors, new graphics, or a brand new party theme altogether.
Although we are creating a new party item for you, we may decide to sell this same new party item at some point in the future (no personal info will be used).
Please don't feel cheated - it's actually a compliment! It means that we loved your vision so much,
and were so pleased with the final products we've made for you, that we've decided to make it a permanent party theme,
the crowning achievement at Boogie Bear Invitations - complete with it's official "Naming" of the party theme. :)

Other Information:
We do not accept any custom work for copyrighted material.
This includes, but not limited to, Disney/Pixar, Minions, My Little Pony, Hello Kitty, Tiffany & Co, and
other such party themes with copyright clip art/close reproduced likeness.
This also includes asking us to recreate an exact/close likeness replica of another artist's work. Questions? Contact us.

Copyright
products, photos, and wording are the property of Boogie Bear Invitations.
Commercial use, file sharing, or re-selling any Boogie Bear Invitations design in its whole,
or any part is strictly prohibited, and in violation of copyright laws.

This includes ANYONE requesting ANYONE else to reproduce ANY design or product
in its whole or any part of ANY Boogie Bear Invitations product.
This includes any attempt to scan/copy/print/email/reproduce products for any
financial gain or to "save money" by creating other party items from any Boogie Bear Invitations product.

All photos are property of Boogie Bear Invitations, and can ONLY be used with Boogie Bear Invitations EXPRESSED WRITTEN permission.

Please Note that it is illegal for us to use images that are copyrighted or watermarked without the permission of the photographer.
By sending us a photo, you agree and state that you are either the copyright holder
or have permission from the copyright holder to use the photos.
Boogie Bear Invitations is not be held liable for any damages arising from the illegal use of photographs.
It is the sole responsibility of the buyer to seek permission from the photographer to use copyrighted photographs.

Commercially copyrighted party themes are not available at Boogie Bear Invitations.
This includes, but not limited to, Disney/Pixar, Minions, My Little Pony, Hello Kitty, Tiffany & Co, and other such party themes
with copyright clip art/close reproduced likeness. We will continue to offer party themes inspired by
these wonderful characters, but the actual copyrighted clip art images and iconography will NOT be used.

All items on our BoogieBearInvitation Etsy shop, Facebook, Pinterest, www.boogiebearinvitations.com,
and other such sources are subject to these copyright terms.
Violators of these copyright terms are subject to legal action.

Boogie Bear Invitations Oval Logo will NOT appear on the party invitation

The symbol may appear on the back side of centerpieces, favor tags, inside of the party hat, and a few other party items

Boogie Bear Invitations Signature WILL appear on back of all products

The signature usually appears on the bottom or other discrete location, in the same color scheme as your party item for a professional finish with minimal distraction from the design

Abuse
We reserve the right to refuse service to rude, threatening, and unreasonable customers.
All text requests subject to review and rejection at the full discretion of Boogie Bear Invitations.
All political, discriminatory, or incendiary text prohibited.

To prevent abuse, we reserve the right to terminate any order at any time at the sole discretion of Boogie Bear Invitations.
This includes, but not limited to, rude, derogatory, discriminatory, defamatory, profane,
hateful, sarcastic, threatening, or any other harmful actions or statements.
This includes ANY requests for products that contain derogatory,
hateful, harmful, discriminating, or profane text or images.
In the event of a terminated order that results from this abuse, a non-refundable design fee
will be deducted from any refund given.
This amount is determined at the sole discretion of Boogie Bear Invitations.
If the product or products have already been made,
and/or the work already done, then NO refund will be issued.

Any threat made to Boogie Bear Invitations or any employees of Boogie Bear Invitations
will result in an immediate end to any and all correspondence.
Any and all threats made to a person or persons at Boogie Bear Invitations
will be forwarded to our legal team immediately.
We will NOT tolerate ANY threatening abuse - No exceptions.

We are designers and artists, and reserve the right to decline business of any kind,
or refuse to create any party items for any reason, at any time at our full discretion - No exceptions.

Additional Information
By purchasing any product from Boogie Bear Invitations you agree to the policies and conditions stated both in the listing AND the Policies section of our shop.
All prices are subject to change without notice.
Contact us if you have any questions regarding the policies and conditions
of Boogie Bear Invitations prior to purchasing to ensure a positive buying experience.

All items are made to order, and therefore, are unique and personalized for you.
The pictures you see in each listing are sample photos.
The items you will receive will be in the likeness to the photos,
but will feature your unique party information.
It's extremely important to read each listing carefully to understand the scale
of the items in the photos, and ask questions if you are unsure of scale of any item.
Card stock, curling ribbon, and tulle colors may vary just slightly due to
availability at the discretion of Boogie Bear Invitations.

We are animal friendly!
We have a lovely indoor little kitty and a big German Shepherd.
We love our animals, however we also love a clean home.
Our home is thoroughly cleaned twice a week to keep
all the hair and dirt where it belongs - the trash! :-)

Thank You!
All items are proudly made deep in the heart of San Antonio, Texas!
We are a family owned and operated business and are proud to
offer a growing number of party theme ideas for all types of parties and events.
Each Boogie Bear Invitation item is lovingly hand made to order,
and therefore, is unique and personalized just for you!

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